Delete Account - My Social Collection

Index

How to delete your account
Timing
Deleted and retained data
Before proceeding
If you cannot access the app
Specific data deletion
Useful contacts

1. How to delete your account

This action is irreversible after the reconsideration period. You have 14 days to cancel the request. After that, your data is permanently deleted unless retention is required by law.

Option A — In the app

Profile → Account Settings → Scroll down → Delete Account → Confirm

This is the recommended path and does not require sending an email.

Option B — By email

If you have already uninstalled the app or prefer email, send a request to support. We reply within 48 hours.

Request deletion by email

Add your account email and username before sending.

2. Process timing

Step	Timing	What happens
Request received	Immediate	Request received in app or by email
Confirmation	Within 48 hours	Confirmation email; account disabled and no longer visible
Reconsideration period	14 days	You may cancel by replying to the confirmation email
Final deletion	Within 30 days	Data is deleted unless legal obligations require retention

3. What is deleted and what is retained

Data retained for legal reasons is disconnected from your public profile where possible and is not used to identify you actively in the service.

Deleted permanently

Data type	Action
Profile, biography and profile photo	Deleted
Collections and published objects	Deleted
Posts, comments, likes and reviews	Deleted
Private messages	Deleted
Active sale listings	Deleted
Followers and following	Deleted
Preferences, settings and history	Deleted
Credentials and tokens	Deleted

Retained where legally required

Data type	Period	Reason
Invoices and tax documents	Up to 10 years	Tax and accounting obligations
Transactions	Up to 10 years	Accounting and anti-fraud obligations
Sale or payment-related data	Up to 10 years	Tax, accounting and anti-fraud obligations
CSAE reports	At least 12 months	Safety and cooperation with authorities
Moderation logs and sanctions	5 years	Safety and abuse prevention

4. Before deleting your account

Complete any open orders or transactions.
Request payout of any eligible sale balance before deletion.
Request a copy of your data at privacy@mysocialcollection.com.
Save collection images you want to keep; they cannot be recovered after deletion.

5. If you cannot access the app

Try the forgotten password flow in the app or website.
If that does not work, email info@mysocialcollection.com with subject "Account deletion - no access".
Include the account email, username and any order details that can help verify identity.

For security, we may request additional proof of identity.

6. Deletion of specific data only

You may request deletion of specific data such as posts, photos or listings without closing the whole account by writing to privacy@mysocialcollection.com.

7. Useful contacts

For full privacy rights see the Privacy Policy and Terms and Conditions.

Delete Your Account